I like it when customer service happens at me — especially when it happens at me in unexpected levels of goodness.

Yeah, I know. You’re probably all familiar with my history of experiences with customer service, and how bad it usually is, so any good customer service could be considered to be ‘unexpected’. But I do know the difference between ‘appropriate levels of customer service’ and ‘above and beyond’.

I just had one of those experiences that, while maybe not ‘above and beyond’, is at least living across the street from it.
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